Contact Us
At BCLC Lotto Casino, we understand that you may need assistance with your account or have questions about our services. We're committed to providing the best possible support experience for our players.
Customer Support Availability
Our customer support team is available to help you Monday through Friday from 8:00 AM to 6:00 PM Pacific Time (PT). You can contact us using one of the methods below:
We offer live chat support as a convenient and immediate way to get assistance. Our trained representatives are here to provide help with your queries.
To start a live chat, click on the "Chat" button located at the bottom right corner of our website.
Email Support
If you prefer email support, please contact us.
We will respond to your email within one business day.
Help-Centre Access
For answers to frequently asked questions (FAQs), please visit our Help Centre. We've compiled a comprehensive list of topics that can help you resolve common issues on your own.
Verification or Account-Help Support
If you have questions about verifying your account or need help with a specific issue, please contact our support team. We're here to assist you.
Responsible Gambling Assistance
We care deeply about responsible gaming practices and are committed to providing assistance for those who may be struggling with problem gambling. Please visit our Help Centre for information on resources available in BC, including:
If you're experiencing technical issues, please contact us and we'll do our best to help you resolve the problem.
Complaint or Dispute Guidance
We value your feedback and would like to hear about any complaints or disputes you may have regarding our services. Please use one of the support methods above, and a representative will be in touch with you within 24 hours (Monday through Friday).
Communication Response Expectations
We strive to respond promptly to all inquiries received via email/live chat/phone/support ticket. If your question requires more detailed analysis or resolution by a team specialist, please allow up to two business days for our response.
Mobile and Desktop Support Accessibility
Our website is designed to be accessible on various devices, including desktop computers, laptops, tablets, and smartphones (iOS and Android). Our support services are also available via most modern web browsers.
We understand that not all of our players may speak English fluently. While our primary language is English, we can provide assistance in additional languages when possible.
Preferred Contact Methods
If you prefer to communicate with us through a different method (e.g., phone), please let us know your preferred contact approach via one of the support channels above.
We encourage users to explore our self-service options, including online tutorials and guides found in our Help Centre.
Availability Hours or Queue Handling
Our live chat service is typically available during standard office hours. However, you can also email us at any time for support.
If we are experiencing an exceptionally high volume of inquiries, please note that response times might be slightly longer than usual.
In the unlikely event that your issue cannot be resolved to your satisfaction by our initial representative or team specialist, it will be escalated to a more senior member of staff who can provide further guidance and support.
